Privacy Policy

About this policy

Medico Digital Pty Ltd ("Medico Digital", "we", "us", "our") operates https://www.medicodigital.com.au. This policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or submitting an enquiry you agree to the practices described in this policy.

What information we collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, job title and organisation, provided when you submit an enquiry or sign up to our newsletter.
• Communication content — messages or notes you include in forms or emails to us.
• Usage data — pages visited, time on site, referral source, browser type, and device information, collected automatically via cookies and analytics tools (with your consent).

We do not knowingly collect sensitive information (e.g. health information about individuals) through this website.

How we collect information

We collect personal information:

• Directly from you when you complete a contact or enquiry form, download a resource, or email us.
• Automatically via cookies and analytics tools when you browse the site (see Cookies below).
• From third-party tools such as HubSpot (CRM) and Salesforce when you interact with our forms.

How we use your information

We use personal information to:

• Respond to enquiries and provide the services you have requested.
• Send marketing communications where you have given consent, including our newsletter.
• Analyse website usage and improve our content and user experience.
• Comply with legal obligations.

We will not use or disclose your personal information for a purpose other than the primary purpose for which it was collected, except where permitted or required by law, or where you have consented.

Disclosure to third parties

We may share your personal information with:

• HubSpot — our CRM and marketing automation platform. Data is stored on EU servers. HubSpot Privacy Policy.
• Salesforce — our customer relationship management platform. Salesforce Privacy Policy.
• Google — analytics and tag management services. Google Privacy Policy.
• Service providers acting on our behalf, bound by confidentiality and data-processing obligations.

We do not sell personal information to third parties.

Cookies

We use cookies and similar tracking technologies to operate the site and (with your consent) to measure usage. Cookies fall into two categories:

• Essential cookies — required for the site to function (e.g. form security tokens). These are always active.
• Analytics and marketing cookies — set by Google Analytics and HubSpot to help us understand how the site is used. These are only placed after you click Accept all in the cookie banner.

You can withdraw consent at any time by clearing your cookies and declining the banner on your next visit. Most browsers also allow you to block or delete cookies via their settings.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Our website is served over HTTPS, and access to stored personal data is restricted to authorised personnel.

No transmission over the internet is completely secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

Your rights

Under the Australian Privacy Principles you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, out-of-date or incomplete information.
• Unsubscribe from marketing communications at any time using the link in any email we send, or by contacting us directly.
• Complain about a suspected breach of the APPs.

To exercise any of these rights, contact us at hello@medicodigital.com.au. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Links to other websites

This site contains links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to this policy

We may update this policy from time to time. The current version will always be available at https://www.medicodigital.com.au/privacy/. Material changes will be notified on this page.

Contact us

For privacy-related questions or requests: